What sort of company has a “happiness engineer”?
Automattic does. (That’s the company that gives us WordPress, and thus this blog.)
His name is Hew, as I just discovered.
To wit: Those of you who have signed up to receive my posts by email did not, for some strange reason, receive the previous two posts. And, naturally, I had no way of even telling you.
(You didn’t miss much. At most this.)
So I asked WordPress Support. After a few days of radio silence, Hew replied:
We had a glitch in our email system for a couple of days around your posts that interfered with sending out emails. We fixed it on 9/30, so you should be good to go on your next post. 🙂
For good measure (Automattic seems to be a company that takes our happiness seriously), I also received a second, separate, reply from somebody else:
Thank you for reporting this issue. We found a small bug in our configuration that prevented the emails from going out correctly around the time you published your last post. It did not affect all blog subscriptions, but your post could have been affected. Unfortunately, those emails cannot be resent. Going forward–the problem has been fully resolved. Your posts should flow again as expected.
So there you are. As soon as I push “publish” I will find out whether this post reaches you. And then we’ll move on with regular blogging.
And those of you who have your own WordPress blogs, beware: Your posts last week might not have reached your subscribers either.